Here's how you can
contact Sciemetric Support
contact Sciemetric Support
(+00) 1.877.581.0112 (NA Toll Free)
8:30 a.m. to 4:30 p.m. Eastern or for after-hours emergency line-down situations.
The number works globally.
The number works globally.
support@sciemetric.com
Typical response time is one hour; problem resolution time will depend upon the nature of the situation.
Submit a case online
Go to the "Cases" section and create a new case for non-emergency situations.
For faster resolution
Register your product(s) so we can quickly find all of the related information.
If the product has not been registered, have this information ready:
• The name(s) of the product(s) affected (e.g., sigPOD 1202, Model 300-24, QualityWorX RBM) & serial numbers
• Software versions: either take a screen capture or note the InspeXion version shown in the lower right corner and the application version in the lower left corner of the System Shell menu.
• A description of the issue: when did it begin? Were any changes made prior to the issue occurring? Has anything been attempted to solve the issue?
Support is covered by your warranty (see terms and conditions) or requires a Sciemetric Support Agreement.
If the product has not been registered, have this information ready:
• The name(s) of the product(s) affected (e.g., sigPOD 1202, Model 300-24, QualityWorX RBM) & serial numbers
• Software versions: either take a screen capture or note the InspeXion version shown in the lower right corner and the application version in the lower left corner of the System Shell menu.
• A description of the issue: when did it begin? Were any changes made prior to the issue occurring? Has anything been attempted to solve the issue?
Support is covered by your warranty (see terms and conditions) or requires a Sciemetric Support Agreement.
